Security & Privacy

We take the highest precautions to protect the personal information of anyone using this website. When sensitive information is submitted, it is encrypted and protected with a 256 bit SSL certificate. Our site security is verified by RapidSSL™. This ensures that all communications between our customers and our website are completely private and secure.

The servers that collect and store personal information are kept in a secure environment. Nature Shop does not collect or store credit card details: Credit cards payments are processed by DPS Payment Express, one of Australasia's largest and most reliable online payment system.

Your peace of mind is very important to us. Nature Shop is the sole owner of the information collected on this website. Your personal data will be used to to provide the information, goods and services offered through our website to you, for billing and order fulfilment only. Under no circumstances will we disclose or divulge any of this information to other parties.

Currently we only store your delivery country in a cookie, to help us direct you to the correct Nature Shop store in future. We will update our terms if this changes. When you use our site, some content may be served from our content delivery and security network. This network may store one or more persistent cookies on your machine to uniquely identify your browser and improve the quality of service. Some data is also collected in the shop using third party tools such as Google Analytics and Visual Website Optimiser. Any data which is collected in the shop using these tools is (able to be) used to generate pseudonyms for user profiles, however we do not actively record information against specific customers. Any data we do collect is purely used to help us better understand the way in which our customers engage with our site, so we can make this a better experience in future.

The 'contract' between us (Nature Shop) and yourself (the customer) consists of your terms and conditions (which are shown on the website) and the specific order data (which is sent to yourself in the order confirmation mail and shown in 'My account'). We do not store details of your contract however you can find our terms here, in the Customer Support section of our website at all times. The details about your recent orders can be found by clicking the 'my account' link in the header, logging in and selecting 'view order history & status'

As a customer of Nature Shop, it is your right to information about your stored personal data and right to correction, blocking and deletion of the data. Contact Customer Support if you require any more information.