Return Policies

Returns & Exchanges

Take the risk out of your online shopping with our 30 DAY RETURNS POLICY. This is valid from the date of purchase.

If you wish to exchange an item please follow these 2 easy steps:

1. Email customer support and list the item(s) you wish to return, and the item(s) you wish to receive in exchange.
2. Make sure the items are in the original condition and include their original packaging. Simply pack up the items and send them back to us at the address below.
3. You can print off and fill in our Returns Form, and include this in your return parcel, which will speed up your return and get your exchange to you faster.

Returns For Refund

If you wish to return an item please follow these 4 easy steps:

1. Please email customer support and list the item(s) you wish to return.
2. Make sure the items are in the original condition and include their original packaging. All items returned in damaged or incorrect packaging will be subject to a NZD $10 handling charge.
3. You can print off and fill in our Returns Form, and include this in your return parcel, which will speed up your return and get your refund to you faster.
4. Return the item using any shipping provider of your choice.

Faulty Returns

If you wish to return an item please follow these 4 easy steps:

1. Please email customer support and list the item and the fault with the item *.
2. Post the item back to us at the address below.
3. You can print off and fill in our Returns Form, and include this in your return parcel, which will speed up your return and get your exchange to you faster.
4. Return the item using any shipping provider of your choice.

We will then inspect the item, and get back to you within 5 working days of receiving the item. If the item is not deemed faulty by our suppliers then the item will be returned to you at your expense. If you are unsure, it may be advisable to email a photo to customer support before returning the item.

Returns Address

Please send all returns items to this address:

Nature Shop
Unit 3, 81 Clarence Street
Addington
Christchurch 8011
New Zealand

Please note: Any items returned with damaged or missing packaging, will be subject to a NZD $10 handling charge. The right to cancel your order needs to be exercised in writing or by email. This is the only way to actually exercise the right to cancel. The beginning of the cooling off period (the 30 days after purchase during which you have the right to return goods for a refund) starts on the day on which the goods were purchased.