Returns and Exchanges

Take the risk out of your online shopping with our 365 DAY RETURNS POLICY. This is valid from the date of purchase.

Please note: We are unable accept returns or exchanges on briefs, boxers and other underwear bottoms which are returned to us for hygiene reasons. Please check the size-chart carefully before ordering underwear.

Exchanges

If you wish to exchange an item please follow these 3 easy steps:

  1. Email customer support on support@natureshop.co.uk and list the item(s) you wish to return, and the item(s) you wish to receive in exchange.
  2. Make sure the items are in the original condition and include their original packaging. All items returned in damaged or incorrect packaging will be subject to a €10 handling charge.
  3. Return the item using any shipping provider of your choice. This will be completely at your expense.

Please send the item to the following address:

Nature Shop Ltd
Unit A3 Dominion Way
Rustington Trading Estate
Rustington
West Sussex
BN16 3HQ
United Kingdom

We recommend asking for proof of postage for either method.

We will dispatch the exchange items within 24 hours of customer support receiving your email.

Returns for refund

If you wish to return an item please follow these 4 easy steps:

  1. Please email customer support on support@natureshop.co.uk and list the item(s) you wish to return.
  2. Make sure the items are in the original condition and include their original packaging. All items returned in damaged or incorrect packaging will be subject to a €10 handling charge.
  3. Include a note with your name and Order ID number
  4. Return the item using any shipping provider of your choice. This will be completely at your expense.

Please send the item to the following address:

Nature Shop Ltd
Unit A3 Dominion Way
Rustington Trading Estate
Rustington
West Sussex
BN16 3HQ
United Kingdom

We recommend asking for proof of postage for either method.

The refund will be processed within 5 working days of the item(s) being received in our warehouse. We will email you once the refund has been issued. Please allow up to 3 working days for the refund to appear in your bank account.

Faulty Returns

Should your goods be in any way defective we will offer a full refund or replacement, and of course we will waive any fees incurred in returning the goods.

If you have any faulty items please follow these 2 easy steps:

  1. Email customer support on support@natureshop.co.uk and state the fault with the item.
  2. Return the item using a standard shipping service to:

Nature Shop Ltd
Unit A3 Dominion Way
Rustington Trading Estate
Rustington
West Sussex
BN16 3HQ
United Kingdom

Please ask for proof of postage and scan this receipt to support@natureshop.com. The amount on this receipt will be refunded if this item is deemed faulty.

Once the item is received back to the warehouse we will inspect the item, and get back to you within 5 working days.

Please note if the item is not deemed faulty by our suppliers then the item will be returned to you at your expense. If you are unsure, it is advisable to email a photo to customer support before returning the item to us for inspection.